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Return & Refund Policy

 

RETURNS

All of our wood countertops & tabletops are custom made per order and are non-returnable. Some cutting boards & small items can be returned within 15 days for refund or exchange, subject to a 20 percent restocking fee. Original and return shipping charges are non-refundable. 

All orders revised or cancelled after going into production, (approximately 2 to 3 days after order is received), will have a restocking fee of up to 50%.

Here at Hardtwood Custom Woodworks, we would never want to leave you unsatisfied with our product or service. If you have any special request, please don’t hesitate to ask. Customer satisfaction is very important to us. We are a family-owned company and will do what we can to meet your needs and make sure you are satisfied.

SHIPMENT DAMAGE

We take great care when packaging your order. In the unlikely event that there is any damage during shipment and it is visible when you receive your order, please have the delivery driver note the damage before you sign for delivery. If your order is damaged to the point where it can possibly not be used, you should refuse the shipment, and we will get a replacement order made and shipped to you as soon as possible. If there is concealed damage to your order and you find the product to be unacceptable, you must notify us of the problem within one business day.

DEFECTIVE PRODUCTS

If there are any defective items, we will replace them, with shipping at our expense. Please notify us within three days.

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